Refund policy

At Solano, every order is carefully inspected and packaged before it is shipped to ensure it reaches you in excellent condition. Please note that we do not offer refunds.

Change of Mind

We do not offer returns, exchanges, or refunds for change-of-mind purchases, including:

1. Change of mind after placing an order

2. Incorrect product or size selected by the customer

3. Personal preference

4. Colour, size, or style preference, where applicable

We encourage you to carefully review all product descriptions, dimensions, materials, sizing information, and product images before placing your order. If you have any questions before purchasing, we're always happy to help.

Damaged, Defective or Incorrect Items

If your order arrives damaged or defective, or you receive an incorrect item, please contact us at shopsolano.hq@gmail.com as soon as possible, preferably within 48 hours of delivery, so we can assist you promptly.

Please include:

1. Your order number

2. Clear photographs of the product

3. Video while unpacking the order

4. Photographs of the outer packaging and shipping label, where applicable

5. A brief description of the issue

Once we have reviewed your request and confirmed the issue, we will arrange an appropriate resolution depending on the circumstances. This may include a replacement or store credit, as applicable.

Nothing in this policy is intended to limit any rights available to customers under applicable consumer protection laws.

Product Care

Products that have been used, worn, altered, or damaged after delivery due to improper handling or failure to follow the provided care instructions may not be eligible for a replacement, exchange, store credit, or refund.

Minor variations in colour, texture, finish, or appearance may occur due to differences in materials, manufacturing, lighting, photography, or screen displays. Such minor variations are not necessarily considered defects.

Order Cancellations

Orders begin processing shortly after they are placed. For this reason, we may not be able to cancel or modify an order once processing has begun.

If you need to request a change or cancellation, please contact us as soon as possible at shopsolano.hq@gmail.com. We will do our best to assist you if the order has not yet been processed or dispatched.

Need Assistance?

If you have any questions regarding your order or this policy, please contact us at:

Email: shopsolano.hq@gmail.com